Jo Johnson, director
Jo Johnson co-founded Jellymould with Emile Facey in 2001. As a manager and consultant, she leads teams to deliver high quality digital and print products and, as an early convert to user-centred design, she has contributed UX thinking to projects since 2004.
“Jo has an unusual ability to think strategically and conceptually and at the same time show great thoroughness and attention to detail. As a product manager, I’ve appreciated her commitment to the sustainability, usability and quality of our web application, the Star Online. It’s fantastic to know that it’s in safe hands, that every new development will be handled carefully and thoughtfully, and that Jo will make sure that problems are responded to quickly. I also completely trust Jo to think about the Star Online’s customers and ultimately their service users, rather than Jellymould’s interests.”
Joy MacKeith, Triangle
Jo has been the head UX designer of the Star Online since 2010 and its product manager since 2014. With Ruth Timmins, she set-up and managed a three-tier helpdesk team to provide a user-focused response to the web application’s users. Over the last five years, Jellymould has supported Triangle as they have grown from a small consultancy to a substantial social enterprise, helping them scope out and recruit to junior creative and helpdesk positions and provide training and designing systems.
From late 2019 to 2020, Jo will be gradually stepping away from Triangle and handing over to their growing staff team. Jo is proud to have helped Triangle create and manage a successful, robust system and a hugely popular outcomes tool and she hopes to share this learning and experience with others in the near future.
Prior to Jellymould, Jo gained experience in publications, project and event management, and digital product management within childrens’, disability and homelessness organisations.