Ruth Timmins, quality & consistency lead
Ruth Timmins has provided a critical eye on Jellymould’s print and digital projects since 2007. An experienced and systematic software tester and a precise proofreader, she plays an invaluable role in all our work.
Ruth initially joined Jellymould to support our work on the London Housing Foundation’s IMPACT programme, working with partners Crisis, Broadway and Triangle, creators of the Outcomes Star, but she quickly found a permanent role.
Ruth has more than ten years experience as a software tester and proofreading print and digital work. Ruth also supports Jo and Emile to run the business of Jellymould and ensure all our clients receive excellent support.
As one of her roles for Jellymould, Ruth is head tester on Triangle’s popular web application, the Star Online, a multi-featured system with around 50,000 users and 500,000 service user case files. She was proofreader of the Star materials for around a decade, developing and maintaining an Outcomes Star style guide, and in 2017 she supported Triangle to take publications production in-house.
Ruth also provides a critical role supporting Star Online users directly, first delivering the helpdesk response for many years before moving into a second level support team position and helping Triangle recruit and train first level helpdesk staff. She manages the most complex customer data migration projects for Triangle with the help of the Star Online’s developers.